French Call Centers Dial M for McKinsey on AI Hit
The shakeup in Teleperformance’s corporate suite shows the disruptive force of AI that may not spare anyone.
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Bonjour et Bienvenue to the Paris Edition. I’m Bloomberg Opinion columnist Lionel Laurent. If you haven’t yet, subscribe now to the Paris Edition newsletter.
Has artificial intelligence claimed its first chief executive scalp? Paris-listed call-center company Teleperformance announced on Thursday that it had picked McKinsey alumnus Jorge Amar to replace founder and CEO Daniel Julien, part of a wider turnaround in the face of a battered stock price and looming AI storm.