Verizon CEO Says ‘Best Network’ Claims Not Enough Anymore

Verizon Communications Inc. can’t coast on claims that it has the best wireless network anymore, the carrier’s new Chief Executive Officer Dan Schulman said in Wednesday remarks, reiterating his strategy of focusing on improving the overall customer experience.

“We probably do have, objectively speaking, the best network, but the differential on that is less than it used to be, and we now need to do all of the basic stuff,” Schulman said at the Semafor World Economy conference in Washington. “You have to treat people like humans, not like accounts.”