Amex Makes Case for Its AI Efforts in Wake of Stock-Drop Turmoil

American Express Co. says it’s poised to benefit from the adoption of artificial intelligence in the wake of a report that cast aspersions on the firm’s future.

Past technologies – like the emergence of e-commerce and then mobile payments – have acted as “accelerants” for the credit-card company, Amex Chief Executive Officer Steve Squeri wrote Wednesday in an annual letter to investors, and the firm is positioned to take advantage of more recent AI-driven changes.