SAP Users Question Value-for-Money of Firm’s AI Tools

SAP SE’s investors and partners are raising doubts about a suite of artificial intelligence products that Europe’s most valuable software company is relying on to reignite growth and stay ahead of budding threats from large language models.

Some early users of the company’s flagship AI assistant, Joule — designed to help users navigate complex SAP systems and make tasks like coding easier — have been disappointed, customers and partners said, asking to not be identified discussing their relationship with the vendor.