AI Fears Weigh on Call Center Operator’s $600 Million Bond Sale

Concentrix Corp., a US firm that provides outsourced customer service and call-center operations for other companies, paid a hefty price this week to refinance debt amid fears that artificial intelligence will undermine its business.

The company, which has two credit ratings on the cusp of junk, sold $600 million of bonds on Thursday. To sell the bonds, it had to add provisions to its bonds that would force it to pay more interest if it faces rating downgrades — a condition not found in its outstanding bonds.