Allianz Unit Discussing Call Center Jobs Cuts in AI Transition

Allianz SE is in talks about potential job cuts at its assistance and travel insurance subsidiary Allianz Partners as it seeks to use more artifical intelligence.

The cuts will likely affect call center positions, the person said, declining to be identified because the information is private. German newspaper Süddeutsche Zeitung reported earlier that Allianz Partners wants to cut between 1,500 and 1,800 roles over the next 12 to 18 months, citing sources it didn’t identify.