Charter Asks Customers to Delete Videos After Cloud DVR Glitches
- High use of Xumo streaming platform cited by CEO as cause
- ‘Difficulties’ for ‘small group’ using Cloud DVR Plus
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Charter Communications Inc. said its online video storage feature has been faltering as it struggles with unforeseen demand from a recently launched streaming service. It urged customers to delete old or unwanted recordings as it works on the problem.
The Cloud DVR Plus platform has experienced technical difficulties following “much higher use than expected” of Charter’s Xumo service, which helps customers find programs, Chief Executive Officer Chris Winfrey said in an email sent April 18 to users. The glitch affected “a small group of customers,” he said, without providing a number or describing the problem further.