Deals
Meta Wins EU Approval for Kustomer Deal With Access Pledge
- EU to monitor vow to give rivals access to messaging channels
- Tech deal would previously have escaped EU antitrust scrutiny
Meta Platforms headquarters in Menlo Park, California.
Photographer: Nick Otto/BloombergThis article is for subscribers only.
Meta Platforms Inc. won European Union approval to buy customer-service platform Kustomer after it pledged to grant access to competitors.
Meta will help rival customer-service software providers to access its messaging channels and will make sure they get any updates or extra features for WhatsApp, Instagram or Messenger, the European Commission said in an emailed statement on Thursday. The pledge targets business active in Europe, lasts 10 years and will be monitored.