Technology

Fintech Company Survived Ransomware Attack Without Paying Ransom

Finastra, a software company that services banks, opted to take servers offline rather than give in to hackers.

Illustration: Steph Davidson for Bloomberg Businessweek

Hackers silently entered the computer network of London-based banking software maker Finastra in mid-March, as the company was focused on developing emergency plans for operating amid the emerging Covid-19 coronavirus pandemic. Moving with precision and speed, they captured employee passwords and installed backdoors in dozens of servers in critical parts of Finastra’s network.

Although hardly a household name, Finastra Group Holdings Ltd. is an essential part of the global financial system, its software and services running everything from banks’ websites to the back-office systems they use to manage their own money. Its more than 8,500 customers include 90 of the world’s 100 largest banks.