Business
Inside Walmart’s Corporate Culture Clash Over E-Commerce
The retail giant’s big investments in its online business have pinched margins, causing friction within its ranks.
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Not long ago, a Walmart Inc. store manager asked the company’s e-commerce department if it could send over the details of any online orders that customers were planning to pick up at the store that day.
The internal network that usually zapped those orders from the website to the stores had temporarily crashed. The online team mocked the request, asking how that could be done with the network down. The store manager’s response: Find an adult to show you how to use a fax machine.