Does Wells Fargo Have a Plan?

Wells Fargo & Co. Chief Executive Officer Tim Sloan has said it to customers, shareholders, and employees. The bank ran television commercials to make sure nobody missed it. In October he flew to Washington to say it to Congress: He’s sorry for how the bank abused consumers.

A year and a half after the bogus-accounts scandal that brought down Sloan’s predecessor, John Stumpf, it’s clear the 31-year company veteran wants the bank—and everyone else—to move on. Consider Wells Fargo’s vision and values booklet, a kind of corporate mission statement for employees. About a year ago, the bank added “rebuilding trust” to a list of priorities. In the newest version of the handout, those words are gone.