Cybersecurity
New Google AI Brings Automation to Customer Service
- Adds two AI software products, rents out Oregon data center
- Company invests in cloud to compete with Amazon, Microsoft
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Google is trying to use its artificial intelligence know-how to tempt businesses onto its cloud and away from dominant services run by Amazon.com Inc. and Microsoft Corp. The latest lure: Use Google computers to automatically handle irate customer calls.
The Alphabet Inc. unit announced two new artificial intelligence software tools Wednesday for its Google Cloud Platform service and made another of its many data centers available to rent by outside companies.