How to Fix the Health-Exchange Fiasco
What the Obama administration must do to regain public trust
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In Oct. 21 remarks in the White House Rose Garden, President Barack Obama said healthcare.gov, the website that is supposed to be the conduit through which people buy insurance under the new health-care law, “hasn’t worked as smoothly as it was supposed to.” That’s a little like saying a plane that crashed into a mountain, caught fire, and exploded didn’t land as smoothly as it was supposed to.
Obama didn’t say what went wrong, why, or who was to blame. He offered no details about what the administration is doing to fix it (“We’ve got people working overtime”), or how long it will take. And he expressed no contrition, saying only that “Nobody’s madder than me.”