Pursuits
Hilton Kills Room Service in New York. It's About Time
The New York Hilton is getting rid of room service. Here’s what it should offer instead
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Crain’s New York Business recently reported that the New York Hilton, New York City’s largest hotel, will cease offering room service to its 1,980 rooms starting in August. Citing high labor costs and inconsistant demand, the hotel will offer a “grab ‘n go” self-serve cafeteria to guests instead.
The truth is, hotels don’t often make money offering room service. Crain’s quoted John Fox, senior vice president of PKF Consulting, who said, “I don’t think anyone makes a profit on room service because of its labor costs,” he said, adding, “I’m sure all the big hotels will be looking at what Hilton is doing.”